IT Service - Banner & Landing Page

Introducing!, IT Service - Banner & Landing Page- Suitable for your design needs, All elements on this template are editable with adobe illustrator! Editable Text, Before you open the Logo Files, you must install the font first in the “Readme First.txt”

IT Service Management Foundations: Problem Management

https://www.lynda.com/ITIL-tutorials/IT-Service-Management-Foundations-Problem-Management/2841303-2.html

When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the products created.

IT Service Desk: Service Management

English | 1h 24m | Video 720p | Subtitles

As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer's rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.